The Importance of Consumer Protection Law Revision in the Development of E-Commerce in the Digital Transformation Era in Indonesia
Keywords:
Consumer Protection, E-Commerce, Digital TransformationAbstract
The need for legal regulations that can guarantee the rights of business parties in the digital transformation era, particularly the protection of e-commerce consumers, is growing rapidly alongside increasingly complex problems. This study seeks to determine how the current consumer protection legislation accommodates the problems that arise in the midst of the development of e-commerce, as well as the importance of revising consumer protection legislation in the era of digital transformation in Indonesia. This study employs a qualitative research method with a normative juridical approach that is descriptive analysis via data collection techniques carried out via library research, and data analysis is carried out qualitatively via a deductive reasoning analysis. The author believes that consumer protection regulations in the practice of e-commerce transactions have not been specifically regulated in Law No. 8 of 1999 concerning consumer protection at this time, despite the fact that several aspects have been accommodated by related regulations, such as the trade law and the Law on Information and Electronic Transactions, but has not been able to fully resolve various legal problems in the practice of e-commerce transactions faced by consumers.
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